multi-servis.com ('we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how multi-servis.com collects, uses, and discloses your personal information.

This Privacy Policy applies to our website, https://www.multi-servis.com, and its associated subdomains (collectively, our 'Service').

By accessing or using our Service, you indicate that you have read, understood, and accepted our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

To help explain things as clearly as possible in this Privacy Policy, whenever any of these terms are referenced, they are strictly defined as:

• Cookie: a small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
• Company: when this policy mentions 'Company', 'we', 'us', or 'our', it refers to Multi-servis SL, Barcelona, Spain which is responsible for your information under this Privacy Policy.
• Platform: the public-facing Internet site, web application, or digital application of multi-servis.com
• Country: where multi-servis.com or the owners/founders of multi-servis.com are located; in this case, Spain.
• Customer: refers to the company, organization, or person that signs up to use the multi-servis.com Service to manage the relationships with its consumers or users of the service.
• Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit multi-servis.com and use the services.
• IP Address: each internet-connected device is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
• Personnel: refers to those individuals who are employed by multi-servis.com or are under contract to perform a service on behalf of one of the parties.
• Personal Data: any information that directly, indirectly, or in connection with other information, including a personal identification number, allows for the identification of a natural person.
• Service: refers to the service provided by multi-servis.com as described in the relative terms (if available) and on this platform.
• Third-Party: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may interest you.
• Website: the multi-servis.com site, which can be accessed via this URL: https://www.multi-servis.com.
• You: a person or entity that is registered with multi-servis.com to use the Services.

There is certain information such as your Internet Protocol (IP) address and/or browser and device characteristics, which is collected automatically when you visit our platform. This information can be used to connect your computer to the Internet. Other information collected automatically could be a login, email address, password, computer and connection information such as browser types and versions and time zone settings, operating systems and platforms, purchase history (sometimes we aggregate similar information from other users), the full Uniform Resource Locator (URL) clickstream to, through, and from our website that may include the date and time; cookie number; parts of the site you viewed or searched for; and the phone number you used to call our customer service. We may also use browser data such as cookies, Flash cookies (also known as Flash local shared objects) or similar data in certain parts of our website for fraud prevention and other purposes. During your visits, we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, the duration of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to navigate away from the page. We can also collect technical information to help us identify your device for fraud prevention and diagnosis purposes.

We automatically collect certain information when you visit, use, or navigate the platform. This information does not reveal your specific identity (such as your name or contact information) but may include usage and device information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about who and when uses our information, and other technical information. This information is primarily needed to maintain the security and operation of our platform, and for our internal analytics and reporting purposes.

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us better respond to your individual needs)
• To improve our platform (we continually strive to improve our platform offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
• To administer a contest, promotion, survey, or other site feature
• To send periodic emails

We receive information from third parties when you contact us. For example, when you provide your email address to express interest in becoming a multi-servis.com customer, we receive information from a third party that provides automated fraud detection services to multi-servis.com. Occasionally, we also collect information that is made publicly available on social networking websites. You can control the amount of information that social networking websites make public by visiting these websites and changing your privacy settings.

We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may be of interest to you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale, or other business reorganization, we may also share or transfer your personal and non-personal information to our successors in interest.

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and platform, database storage and management, email management, storage marketing, credit card processing, service, and fulfillment of product and service orders that you may purchase through the platform. We may share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share parts of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and advertising networks. If your IP address is shared, it can be used to estimate general location and other technographic data such as connection speed, whether you have visited the platform in a shared location, and the type of device used to visit the platform. They may aggregate information about our advertising and what you see on the platform and then provide audits, research, and reports to us and our advertisers.

We may also disclose personal and non-personal information about you to the government, law enforcement officials, or private third parties, as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal processes (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with court orders, laws, rules, and regulations.

multi-servis.com will collect the personal information that you submit to us. We may also receive personal information about you from third parties as described above.

We are incorporated in Spain. The information collected through our website, through direct interactions with you, or through the use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located around the world, and may be viewed and hosted anywhere in the world, including countries that may not have general laws regulating the use and transfer of such data. To the fullest extent permitted by applicable law, by using any of the above, you voluntarily consent to the transborder transfer and hosting of such information.

We take precautions to protect the security of your information. We have physical, electronic, and administrative procedures in place to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither individuals nor security systems are infallible, including encryption systems. Additionally, individuals may commit intentional crimes, make mistakes, or fail to follow policies. Therefore, while we make all reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes an unwaivable duty to protect your personal information, you agree that intentional misconduct will be the standard used to measure our compliance with that duty.

The rights you have to request updates or corrections to the information collected by multi-servis.com depend on your relationship with multi-servis.com. Employees may update or correct their information as detailed in our internal company employment policies.

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You may contact us to (1) update or correct your personally identifiable information, (2) change your preferences regarding the communications and other information you receive from us, or (3) delete the personally identifiable information held about you in our system (subject to the following paragraph), by canceling your account. Such updates, corrections, changes, and deletions will not affect other information we maintain or information we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change, or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your profile or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a form that cannot be erased and that will be difficult or impossible for us to locate. Immediately upon receiving your request, all personal information stored in databases we actively use and other readily searchable media will be updated, corrected, changed, or deleted, as appropriate, as soon as and to the extent that it is reasonable and technically possible.

If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.

If you are an employee or applicant of multi-servis.com, we collect the information you provide voluntarily. We use the information collected for human resources purposes to manage employee benefits and select applicants.

You may contact us to (1) update or correct your information, (2) change your preferences regarding the communications and other information you receive from us, or (3) receive a record of the information we have related to you. Such updates, corrections, changes, and deletions will not affect other information we maintain or information we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change, or deletion.

We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of multi-servis.com or any of its corporate affiliates (as defined herein), or the portion of multi-servis.com or any of its corporate affiliates with which the Service is associated, or in the event that we discontinue our business or file a petition or have a petition filed against us in bankruptcy, reorganization, or similar proceedings, provided that the third party agrees to adhere to the terms of this Privacy Policy.

We may disclose information (including personal information) about you to our corporate affiliates. For the purposes of this Privacy Policy, 'Corporate Affiliate' means any person or entity that directly or indirectly controls, is controlled by, or is under common control with multi-servis.com, whether by ownership or otherwise. Any information related to you that we provide to our corporate affiliates will be treated by those corporate affiliates in accordance with the terms of this privacy policy.

We retain your information only as long as we need it to provide you with multi-servis.com and fulfill the purposes described in this policy. This also applies to anyone with whom we share your information and who performs services on our behalf. When we no longer need to use your information and do not need to keep it to comply with our legal or regulatory obligations, we will remove it from our systems or anonymize it so that we cannot identify you.

We implement a variety of security measures to maintain the safety of your personal information when you place an order, enter, submit, or access your personal information. We offer the use of a secure server. All sensitive/credit information supplied is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers' database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, finances, etc.) is never stored. However, we cannot guarantee the absolute security of the information you transmit to multi-servis.com or ensure that your information on the service may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

This Privacy Policy is governed by the laws of Spain without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of the courts regarding any action or dispute arising between the parties under or in relation to this Privacy Policy, except for those persons who may have rights to make claims under the Privacy Shield or Swiss-U.S. framework.

We have updated our Privacy Policy to provide you with full transparency about what is set when you visit our site and how it is used. By using our platform, registering an account, or making a purchase, you hereby accept our Privacy Policy and agree to its terms.

This Privacy Policy applies only to the Services. The Services may contain links to other websites that multi-servis.com does not operate or control. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, are subject to that website's own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

multi-servis.com uses 'cookies' to identify the areas of our website that you have visited. A cookie is a small piece of data stored on your web browser by your computer or mobile device. We use cookies to enhance the performance and functionality of our platform, but they are not essential for its use. However, without these cookies, certain functionalities like videos may be unavailable or you may be asked to enter your login details every time you visit the platform as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access the functionality of our website correctly or at all. We never place personally identifiable information in cookies.

We may change our Service and our policies, and we may need to make changes to this Privacy Policy to accurately reflect our Service and our policies. Unless the law requires otherwise, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you the opportunity to review them before they take effect. Then, if you continue to use the Service, you will be subject to the updated Privacy Policy. If you do not wish to accept this or any updated Privacy Policy, you may delete your account.

We may display, include, or make available third-party content (including data, information, applications, and other product services) or provide links to third-party websites or services ('Third-Party Services').

You acknowledge and agree that multi-servis.com is not responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. multi-servis.com assumes no liability or responsibility to you or any other person or entity for any Third-Party Services.

The Third-Party Services and links thereto are provided solely for your convenience and you access and use them entirely at your own risk and subject to the terms and conditions of such third parties.

We may collect and use information about you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy, we will explain exactly how and why this data is collected, and how we keep it protected from misuse or replication.

GDPR is a privacy and data protection law across the EU that regulates how companies protect EU residents' data and enhances the control EU residents have over their personal data.

GDPR is relevant to any company operating globally, not just companies based in the EU and EU residents. Our customers' data is important no matter where they are located, which is why we have implemented GDPR controls as our benchmark standard for all our operations worldwide.

Any data that relates to an identifiable or identifiable individual. GDPR covers a broad spectrum of information that could be used on its own or in conjunction with other pieces of information to identify a person. Personal data extends beyond someone's name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical addresses, sexual orientation, and ethnic origin.

Data protection principles include requirements such as:

• Personal data collected must be processed in a fair, legal, and transparent manner and only be used in a way that a person would reasonably expect.
• Personal data should only be collected to fulfill a specific purpose and only be used for that purpose. Organizations must specify why they need personal data when they collect it.
• Personal data should not be kept longer than necessary to fulfill its purpose.
• Individuals covered by the GDPR have the right to access their own personal data. They can also request a copy of their data and that their data be updated, deleted, restricted, or transferred to another organization.

GDPR adds some new requirements regarding how companies must protect individuals' personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for non-compliance. Beyond these facts, it's simply the right thing to do. At multi-servis.com, we strongly believe that your data privacy is very important and we already have solid security and privacy practices that go beyond the requirements of this new regulation.

We are committed to helping our clients comply with GDPR's data subject rights requirements. multi-servis.com processes or stores all personal data in providers that comply with DPA and have been thoroughly vetted. We store all conversations and personal data for a maximum of 6 years, unless your account is deleted. In which case, we delete all data in accordance with our Terms of Service and Privacy Policy, but we will not keep it for more than 60 days.

We are aware that if you work with EU clients, you must be able to provide them with the ability to access, update, retrieve, and delete personal data. We have been set up as self-service from the beginning and have always given you access to your data and your clients' data. Our customer support team is here to answer any questions you might have about how to work with the API.